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Hospital Management Software Case Study | IV Infotech

Hospital Management Software Case Study: A Multi-Tenant SaaS for Eye Hospitals

See how IV Infotech built Eyenosis, a multi-tenant hospital management SaaS that connects OPD, OT booking, counselling, billing, ward management, discharge and reports in one platform, with Super Admin approval and role-based access for every hospital.

Services: SaaS Architecture and Super Admin  ·  Web Application Development  ·  UI/UX Design  ·  Role and Permission Design  ·  Master Data and Configuration  ·  Reports and Analytics

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ABOUT THE CLIENT

Client Background

Eye hospitals handle a steady flow of patients, from first registration and OPD checks to counselling, surgery and discharge. When each step lives in a separate register, phone call or file, appointments get mixed up, OT slots clash, bills go out in pieces and owners wait for reports. IV Infotech set out to solve this for eye hospitals with a single cloud platform called Eyenosis.

Eyenosis is a product we built in-house, so we designed it for many hospitals from day one. Each hospital gets its own workspace, hospital code, users and permissions, while a Super Admin approves new hospitals and manages plans, subscriptions and payments. Inside every hospital, reception, doctors, OT staff, counsellors and accountants work on one connected patient journey, from registration to discharge.

Quick Snapshot

Industry Healthcare (Ophthalmology / Eye Care), Healthcare SaaS
Market Founders, hospital owners and CTOs planning a hospital or healthcare SaaS or custom hospital software, mainly in India and also global
Goal Build trust and generate qualified leads for custom healthcare SaaS development by showing how IV Infotech built Eyenosis
Client eyenosis
THE SITUATION

Challenge / Problem

eyenosis faced critical gaps that were directly limiting growth and customer trust.

Onboarding

Controlled Hospital Onboarding

Hospitals should be able to start a free trial, but no hospital should go live without review. The platform needed a request and approval flow owned by a Super Admin.

Impact

Without approval control, the platform owner cannot decide which hospitals go live or manage their plans.

Architecture

Many Hospitals on One Platform

Every hospital needs its own workspace, unique slug and hospital code, without the product turning into separate copies of the software.

Impact

A weak tenant structure makes updates slow and hospital management hard as the platform grows.

Eye-Care Data

Data Built Around Ophthalmology

Eye prescriptions depend on the eye being treated, so medicine data had to include dosage, type, category and mode (left eye, right eye or both eyes), along with a diagnosis list.

Impact

Generic lists lead to inconsistent prescriptions and slower work for doctors.

Roles

Many Roles, One Patient Journey

A receptionist, doctor, OT assistant, counsellor and accountant all touch the same patient, and each needs a clear screen with the right rights.

Impact

Unclear roles lead to repeated data entry and users seeing more than their job needs.

Regions

Locations and Time Zones Across Countries

Hospitals in different countries need their own locations (country, state, district) and time zones for appointments and OT scheduling.

Impact

Wrong time zones cause booking confusion for hospitals outside a single region.

OUR APPROACH

Solution & Approach

See how IV Infotech built Eyenosis, a multi-tenant hospital management SaaS that connects OPD, OT booking,...

01
Super Admin

Set Up Tenant Management and Approval

  • Receive hospital requests and approve them from one dashboard
  • View and manage the list of approved hospitals
  • Manage plans, subscriptions and payments
  • Track activity with audit logs and notifications
02
Master Data

Build Master Data for Eye Care

  • Location master with country, state and district
  • Time zone master for hospitals in different countries
  • Medicine master with dosage, type, category and eye mode
  • Diagnosis master for doctors to select from
03
Core Modules

Connect Role-Based Modules Along the Patient Journey

  • Reception and OPD with walk-in and phone appointments and doctor assignment
  • Doctor panel that receives patient details automatically
  • OT appointment with surgeon selection and time slots, and an OT counselling queue with payment status
  • Combined OPD and surgery billing with refunds, ward management and discharge documents
04
Reports

Add Reports and Access Control

  • Operational registers for appointments, registration, consultation, counselling, billing, OT and discharge
  • Clinical reports for surgery, doctors, lens usage and complications
  • Financial reports for daily collection, monthly revenue, package-wise revenue and pending payments
  • Role and permission management for every user type
WHAT WE DELIVERED

Services Delivered

A comprehensive solution tailored for eyenosis.

01

SaaS Architecture and Super Admin

We designed the multi-tenant structure and the Super Admin layer that approves and manages every hospital on the platform.

Multi-tenant setupHospital onboarding and approval flowPlans and subscriptionsPaymentsAudit logsNotifications
02

Web Application Development

We built the hospital modules that follow the patient from registration to discharge, in one connected web application.

Reception and OPDDoctor panelOT appointmentOT counsellingBilling and refundsWard managementDischarge and invoice
03

UI/UX Design

We designed clear dashboards for each role, so every user sees the screen and actions their job needs.

Reception dashboardDoctor screensOT assistant dashboardOT accountant dashboardSuper Admin dashboard
04

Role and Permission Design

We tied every screen and action to a role, which limits what each user can see or change.

Role managementPermission managementUser managementAudit logs
05

Master Data and Configuration

We built eye-care specific master data so hospitals select from clean lists instead of typing free text.

Location masterTime zone masterMedicine masterDiagnosis masterReferralsGeneral settings
06

Reports and Analytics

We built operational, clinical and financial reports into the product so owners do not depend on separate tools.

Operational registersClinical reportsFinancial reportsOPD reports
KEY CAPABILITIES

Built-in Features

Drive engagement and conversions with smart, battle-tested functionality.

Role and Permission Management

Every screen and action is tied to a role, so receptionists, doctors, OT staff and accountants each get their own dashboard and rights.

✓ Each user sees only what their job needs

Audit Logs

Important activity on the platform is recorded, and the Super Admin can review it.

✓ Clear record of who did what

Surgeon Time Slots for OT Booking

Staff choose the surgeon from a dropdown and see the available time slots before booking an OT appointment.

✓ Fewer OT scheduling clashes

Eye-Care Medicine Master

Medicines are stored with dosage, type, category and mode (left eye, right eye or both eyes), along with a diagnosis master.

✓ Consistent prescriptions built for ophthalmology

Share History

Hospitals can share patient history and hospital history through incoming and sent requests.

✓ Earlier records available when the patient needs them

Locations and Time Zones for Many Countries

Location and time zone masters let hospitals in countries such as India, Australia or Germany set the right region.

✓ Correct local time for appointments and OT booking
BUSINESS IMPACT

Measurable Results

The platform delivered immediate, measurable business impact in all key metrics.

13
Modules Delivered
From Super Admin to Roles and Permissions, every step of the hospital workflow lives in one platform.
16
Built-in Reports
Seven operational registers, five clinical reports and four financial reports, so owners do not need separate tools.
3
Appointment Types in One System
Walk-in, phone and OT appointments are handled from one reception dashboard.
1
Combined OPD and Surgery Bill
The accountant creates the OPD bill and the surgery bill together, with refunds handled in the same system.

Performance Metrics Comparison

📊 Metric ⏱️ Before ✨ After
Patient registration Paper forms and registers Digital registration with doctor assigned at the same time
Appointments Separate books for walk-in and phone bookings Walk-in, phone and OT appointments in one system
OT scheduling Phone calls and memory, with a risk of clashes Surgeon dropdown with visible time slots
Counselling follow-up Searching through files OT counselling queue with payment status
Billing Separate OPD and surgery slips OPD and surgery bill created together
Refunds Hard to track Recorded in the system
Discharge Documents prepared by hand Bill summary, discharge card and certificate in one place
Reports Manual counting Operational, clinical and financial reports
Staff access Shared files Role and permission based access
Hospital onboarding No standard process Free trial, Super Admin approval, then go-live
CLIENT TESTIMONIALS

Voices From Our Clients

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